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Travel Information

COVID-19 Update

The health and well-being of our residents, guests, team members and all who visit our properties is AKA’s highest priority. We are closely monitoring the Centers for Disease Control and Prevention and World Health Organization’s statements regarding the novel coronavirus (COVID-19), and following guidelines from these agencies, as well as federal, state and local health departments. Providing safe and clean environments for our residents and team members remains a top priority. We maintain the highest standards of cleanliness in all areas of our properties and have taken additional measures to ensure our procedures are even more rigorous.

We remain committed to offering you flexible booking options and have made additional adjustments to our booking policies to provide you with peace of mind.

We are waiving cancellation fees through April 30, 2020 for guests travelling from the following locations:

Asia Pacific: Mainland China, Hong Kong SAR, Macau SAR, Taiwan, Japan, South Korea, French Polynesia, Maldives, India, Sri Lanka, Bhutan, Nepal, Bangladesh, Thailand, Myanmar, Cambodia, Vietnam, Malaysia, Singapore, Indonesia, Philippines, Australia, New Zealand, Fiji, New Caledonia, Samoa.

Europe: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, United Kingdom, Vatican City.

Existing and future reservations, including prepaid, non-refundable, non-cancellable reservations that are scheduled for arrival before April 30, 2020 can be changed or credited towards a future booking, to be used by March 31, 2021.

For bookings made via online travel agents or other third parties, please contact your booking provider for information on their policies and for assistance.

For the most updated information, please refer to Centers for Disease Control and Prevention (CDC) or your local health authority.

Updated March 15, 2020. Subject to Change. 

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