The health and well-being of our residents, guests, team members and all who visit our properties is AKA’s highest priority. We are closely monitoring the Centers for Disease Control and Prevention and World Health Organization’s statements regarding the novel coronavirus (COVID-19), and following guidelines from these agencies, as well as federal, state and local health departments. Providing safe and clean environments for our residents and team members remains a top priority. We maintain the highest standards of cleanliness in all areas of our properties and have taken additional measures to ensure our procedures are even more rigorous.
We remain committed to offering you flexible booking options and have made additional adjustments to our booking policies to provide you with peace of mind.
Up to Date Travel Policies
We are waiving cancellation fees for stays through April 30, 2020 for guests travelling from the following locations:
Asia Pacific: Mainland China, Hong Kong SAR, Macau SAR, Taiwan, Japan, South Korea, French Polynesia, Maldives, India, Sri Lanka, Bhutan, Nepal, Bangladesh, Thailand, Myanmar, Cambodia, Vietnam, Malaysia, Singapore, Indonesia, Philippines, Australia, New Zealand, Fiji, New Caledonia, Samoa.
Europe: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, United Kingdom, Vatican City.
Existing reservations, including prepaid, non-refundable, non-cancellable reservations that are scheduled for arrival before April 30, 2020 can be changed or credited towards a future booking, to be used by March 31, 2021.
For future reservations, with travel through May 31, 2020, please refer to the new flexible cancellation policies offered by each AKA location when you search availability within our reservations system.
Third Party Reservations
For bookings made via online travel agents or other third parties, please contact your booking provider for information on their policies and for assistance.
AKA’s Commitment to Cleanliness and Hygiene
On a daily basis, AKA’s Management Team works to ensure that each AKA location adheres to the most current CDC guidelines.
Below are some of the specific measures that have been implemented as part of our standard cleaning process:
Increased cleaning frequency of all public spaces and high traffic areas and surfaces including door handles, elevator buttons, stairwell railings
Consistent use of EPA registered and approved disinfectant products, including sanitization stations throughout each property
Strict adherence to an extensive cleaning checklist to ensure that every surface is sanitized
Ongoing COVID-19 awareness and preventive training with all property team members, including proper handwashing procedure, interaction with residents and colleagues and social distancing
Protective wear (masks/gloves) provided for all team members
Use of special, color coded, cleaning cloths designated for each area within a suite
Deep cleaning procedure following each departure
Apple Pay and Android Wallet accepted at all locations for contact-free check in
Corporate and Regional Leadership Team Member availability 24/7 to support each AKA location
From preferential rates for our heroic medical community to immediate move-ins available for those in need of temporary housing, our properties remain open and flexible with weekly, monthly, or quarterly stays.
Find more information here.
Let us help stimulate your mind, entertain your spirit, and ensure you never have to put your life on hold when away from home. Discover a selection of virtual cultural activities you can enjoy from the comfort of your suite.
Find more information, here.
For the most updated information, please refer to Centers for Disease Control and Prevention (CDC) or your local health authority.
Updated April 13, 2020. Subject to Change.