Frequently Asked Questions
Hotel Policies
What time is check-in at AKA Sutton Place? Is early check-in possible?
Check-in at AKA Sutton Place is at 3 p.m. Need to book the night before to guarantee early check-in.
What time is checkout at AKA Sutton Place? Is late checkout possible?
Checkout at AKA Sutton Place is at 11 a.m. Late checkout is possible until 3PM for half day rate and full day rate after pending availability.
Is there an age minimum for check-in?
The minimum age for check-in at AKA Sutton Place is 21.
What is AKA Sutton Place's cancellation policy?
There is no charge for cancellations made at least 15 days prior to your reservation date. A fee of 50% of first months rent for cancellations made less than 15 days prior to your reservation date.
Are pets welcome at AKA Sutton Place? Is there a fee? What facilities and services are available for pets?
Pets are always welcome at AKA Sutton Place. The fee is $500. We do not have any on site, but plenty of groomers in the neighborhood and a dog run is a short walk from the property.
Is smoking allowed at AKA Sutton Place?
Smoking is not allowed in or near the building.
How does AKA Sutton Place ensure compliance with NYC's new short-term rental regulations?
In the wake of recent regulatory shifts in New York City's short-term rental market, discerning travelers are seeking compliant, luxurious, and reliable accommodation alternatives. AKA Sutton Place not only fully adheres to new legal guidelines but provides an elevated ‘home away from home’ experience with personalized service, thoughtful amenities, and sophisticated touches. As the leading provider of luxury furnished accommodations available by the week or month, AKA has garnered global recognition that distinguishes our hotel residences as the premier choice in New York City's ever-evolving rental landscape.
Facility & Services
Does AKA Sutton Place offer parking?
No on-property parking is available, parking for a fee next door from third party garage.
Is public transportation accessible from AKA Sutton Place?
There are many public transportation options near AKA Sutton Place, including X, Y, and Z.
Are children welcome at AKA Sutton Place? What facilities and services are available for children?
Children are always welcome at AKA Sutton Place. We offer an indoor pool and a.cinema movie theater with parental supervision.
Can I receive mail and packages at AKA Sutton Place?
We gladly accept mail and packages on your behalf. Please speak to the concierge for more information.