Resident Services Associate
Position Available
AKA is looking for a Resident Service Associate for our new property in West Hollywood. The ideal candidate would have previous experience in guest services in a hotel environment and energetic, outgoing and has an attention to detail.
RESPONSIBILITIES
Engage all residents with an upbeat can-do attitude
Coordinating resident move-in and move-out materials
Introduce property services and amenities to new arrivals and follow up with a warm call once the resident has settled into their suite.
Creating and maintaining reservations in the system
Auditing reservations to ensure reservation accuracy and all residents’ requests are in order to their arrival
Answering outside phone calls and directing to the appropriate department if Resident Representative is unable to assist.
Promoting and selling the AKA brand to potential residents
Call, confirm and customize all resident reservation requests to exceed residents expectations during their stay
Follow up with residents on housekeeping and/or maintenance requests once they have been completed
Assist residents whenever possible (i.e. making dinner reservations, contacting car service/taxi, etc)
Perform other duties as assigned, requested or deemed necessary by management
DESIRED SKILLS:
Minimum of one to two years of Guest Service experience preferred
Demonstrated strong guest service skills
Demonstrated energetic, self-motivating and a “can do” positive attitude
Proficiency in English (written and oral)
REQUIRED QUALIFICATIONS:
High school degree or equivalent
Ability to be flexible with work schedule including nights, weekends and holidays
Meticulous attention to detail
PHYSICAL REQUIREMENTS:
Must be able to lift up to 15 lbs
Sits, stands, bends, stretches, lifts items and moves intermittently during working hours