Frequently Asked Questions
What time is check-in at AKA West Hollywood? Is early check-in possible?
Check-in at AKA West Hollywood is at 3 p.m. Early check-in is possible based on availability.
What time is checkout at AKA West Hollywood? Is late checkout possible?
Checkout at AKA West Hollywood is at 11 a.m. Late checkout is possible, but not guaranteed, and may incur a fee. Please let our 24 hour Resident services know your request for late check out, and we will try our best to accommodate. email@example.com
Is there an age minimum for check-in?
The minimum age for check-in at AKA West Hollywood is 18. ID must be presented at time of check in.
What is AKA West Hollywood's cancellation policy?
There is no charge for cancellations made at least 7 days prior to your reservation date for weekly stays and 15 days prior for monthly stays. A fee of 50% of stay applies for cancellations or no shows made after the cancellation window.
Are pets welcome at AKA West Hollywood? Is there a fee? What facilities and services are available for pets?
Pets are always welcome at AKA West Hollywood. The fee is $15 per pet per day. We have a private pet path on site for resident to walk their dogs. A separate pet agreement must be signed upon arrival. Residents are responsible for any pet damages.
Is smoking allowed at AKA West Hollywood?
Any type of smoking is not allowed in the building, or on the premises including balconies, common areas, and pool deck. The city of West Hollywood has a no smoking ordinance, and individuals can not smoke within 25 feet of any doors or windows, and is not allowed in public parks. Smoking fees start at $500 per occurrence.
What do I need to provide at time of check in? Is there a deposit?
To check in, you must provide your Photo ID that matches the reservation name, and the credit card used to pay for the suite. At time of check in, the credit card is swiped for a $500 refundable deposit. After check out the deposit will be refunded less any damages or outstanding folio amount. You should expect to see this back on your card within 3-10 business days for domestic banks and 10-14 for international banks.
Do you have overnight luggage storage?
We do not offer overnight luggage storage. We are able to hold luggage on day of arrival or departure.
Facilities & Services
Does AKA West Hollywood offer parking?
On-property, covered parking is available for $15 per car, per day. There is the option to self-park or use our 24 hour valet service. Car info must be shared and a garage addendum must be signed upon check in to receive parking access.
Is AKA West Hollywood ADA accessible? What accessible features are offered at AKA West Hollywood?
We do our best to follow ADA guidelines and ensure our website and property are accessible to all, including those with disabilities. You can find more information on our Accessibility Page. We have ADA compliant suites available to book online.
Are children welcome at AKA West Hollywood? What facilities and services are available for children?
Children are always welcome at AKA West Hollywood. We offer large two bedroom suite accommodations that are perfect for families. Pack n' plays are available complimentary and additional roll away beds are $30 per night or $300 per month. Cribs can be rented from an outside company.
Can I receive mail and packages at AKA West Hollywood?
We gladly accept mail and small packages on your behalf, up to 7 days before arrival. You will not have an individual mailbox. We ask that you register all guests staying in your suite with the front desk so we can properly identify packages/mail. Please let our 24 hour Resident services team know if you expect packages or mail in advance firstname.lastname@example.org. The address should be as follows:
AKA West Hollywood
8500 Sunset Blvd
West Hollywood, CA, 90069