Frequently Asked Questions
HOTEL POLICIES
What time is check-in at Hotel AKA Back Bay? Is early check-in possible?
Check-in at Hotel AKA Back Bay is at 4 pm. Early check-in is based on availability, time of arrival and fees will apply. Contact a member of our guest services team for more details.
What time is checkout at Hotel AKA Back Bay? Is late checkout possible?
Checkout at Hotel AKA Back Bay is at 11 am. Late checkout is possible based on availability for a fee of 50% of the daily rate before 4pm. After 4pm, late checkout is based on availability for a fee of the daily rate.
Is there an age minimum for check-in?
The minimum age for check-in at Hotel AKA Back Bay is 21 years old.
What is Hotel AKA Back Bay’s cancellation policy?
Our cancellation policy varies depending on the rate type that is booked. Please refer to the details of each individual rate for a breakdown of its cancellation policy.
Are pets welcome at Hotel AKA Back Bay? Is there a fee? What facilities and services are available for pets?
Pets are always welcome at Hotel AKA Back Bay. There is a non-refundable fee of $65 plus tax per stay, per room, limited to two pets weighing up to 75lbs each.To make your pet's stay as comfortable as yours, we provide luxury pet beds, water bowls, and other special amenities to help your furry friend feel right at home.
Additionally, guests at Hotel AKA Back Bay enjoy exclusive discounts on grooming and daycare services at D'Tails Pet Boutique. Please inquire with a member of our guest services team for more details.
Have a stay approaching with your pet? Let our guest services team know, and we’ll ensure everything is ready for their arrival!
Is smoking allowed at Hotel AKA Back Bay?
Smoking is not allowed in the building or on the patio. Smoking fee is $500 plus tax per room.
How much is the Destination Fee and what does it include?
$35 plus tax, per night includes:
- $15 voucher to The Berkeley or in-room dining
- 15% off at Release Well-being Center
- Access to Equinox, Dartmouth Street
- Access to a.lounge+library
- 24-hour access to Technogym fitness center
- 24-hour access to our Business Center
- Highspeed Wi-Fi access throughout the hotel
- Domestic phone calls
- Printing and faxing
- Package handling and receiving
- 24/7 Guest Services Team
FACILITIES & SERVICES
Does Hotel AKA Back Bay offer parking?
On-property valet parking is available for $68 per vehicle, per night. Available 24-hours daily.
Is public transportation accessible from Hotel AKA Back Bay?
There are many public transportation options near Hotel AKA Back Bay including the Back Bay Station which services the MBTA Subway, Commuter Rail, AMTRAK and Bus Lines.
For traveling to the airport, the Back Bay Logan Express is available for a fee of $3 and provides priority access at the security check point. Pickup is and drop off is on Dartmouth Street, in front of the Back Bay Station.
Trips leaving Logan | Daily, 6am to 10pm
Trips leaving Back Bay Station | Daily, 5am to 9pm
Is Hotel AKA Back Bay ADA accessible? What accessible features are offered at Hotel AKA Back Bay?
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Our accessible entrance is located on Stuart Street beneath the 'The Berkeley' sign. With modern mobility- and hearing-accessibility features, Hotel AKA Back Bay’s accessible rooms offer roll-in showers and the same curated list of premium amenities as all other room types.
Can I receive mail and packages at Hotel AKA Back Bay?
We gladly accept mail and packages on your behalf. Please speak to the front desk for more information.