Club Level Associate
AKA is looking for a Club Sales Associate for Philadelphia’s first vertical neighborhood at our University City location. This VIP Club Experience features exceptional amenities for health and wellness, entertainment, dining and business services. Level 28, which occupies the entire 28th floor is dedicated to lifestyle-enhancing amenities, designed for our residents' wellness and enjoyment. The ideal candidate for the Club Sales Associate would have previous guest service or sales experience preferably in a hotel environment. Experience in sales and catering is a plus.
Introduce property services and amenities to possible members, new residents and new members
Creating and maintaining reservations in the system for Club Level activities (i.e. golf simulator, private dining room, business center, fitness room, etc.)
Assist residents whenever possible
Interact with residents and members comfortably and in a friendly approachable way
Take an active role on the oversite of the Club Level floor, ensuring equipment is running properly, area is clean and free from debris, and residents/members do not need assistance with anything
Communicate with maintenance and housekeeping on any issues that arise
Ability to set up and aide in Special Events
Maintain the general cleanliness of the Club Level floor
General knowledge of local dining, entertainment and historical options
Provide a thorough and professional introduction to incoming leads via walk-in, referrals, etc.
Relationship building with new and existing clients
Maintains resident confidence by maintaining service levels; garnering “repeat” visits
Perform other duties as assigned, requested or deemed necessary by management
Minimum of one year of Guest Service experience preferred.
Demonstrated strong guest service skills
Demonstrated problem solving and decision making skills
Proficiency in English (written and oral)
Experience and comfortability with technology and fitness equipment
High school degree or equivalent
Ability to be flexible with work schedule including nights, weekends and holidays
Meticulous attention to detail
Skills Needed: Motivational, verbal communication, written communication and manageability
Must be able to lift up to 20 lbs
Sits, stands, bends, stretches, lifts items and moves intermittently during working hours
Able to constantly monitor and walk the area throughout their shift
If you are interested, email us at firstname.lastname@example.org. We look forward to hearing from you.